Refund and Returns Policy

Refund and Returns Policy

Thank you for shopping with us. Please read our policy carefully to understand how returns and refunds are handled based on your payment method.

1. Card Payments (Direct Site Purchases)

For orders paid online through our website via credit card or online payment gateways:

• Eligibility: Returns or refunds are accepted only if the product arrives damaged, defective, or incorrect (not matching your order).
• Reporting Window: You must report any issue within 5 days of receiving your item.
• Process: Contact our support team on help@hh1.shop with your order details and proof of the issue (e.g., photos or videos) to process your refund or replacement.

2. Cash on Delivery (Independent Sellers)

For transactions completed using Cash on Delivery (COD):

• Independent Sellers: Products sold via COD are provided by independent third-party sellers who use our platform solely to display and advertise their items.
• Limitation of Liability: Our website assumes no responsibility or liability for any orders, payments, product quality, or disputes arising from COD transactions.
• Seller Policies: Each independent seller operates under their own return, exchange, and refund policies.
• Customer Verification: We strongly advise you to inspect and verify the product thoroughly before accepting and making payment upon delivery.