Refund and Returns Policy

At Vtial, LLC, we want you to be satisfied with your purchase.
Refunds are available only in the following cases:

The product arrives damaged, or

The product is incompatible (not functioning as described or not compatible with the stated devices/usage)

No refunds are given for:

Change of mind

Wrong product ordered by the customer

Customer did not read product description

Customer no longer needs the item

If your item arrives damaged:

Provide photos or a video showing the damage.

We will review your claim and respond within 2–5 business days.

If approved, you may receive:

A replacement product, or

A full refund to your original payment method.

If the product does not work as described or is not compatible:

Provide proof (photos, video, or explanation).

We will confirm compatibility based on the product description and details listed.

If approved, we may request the item to be returned before issuing a refund.

For approved returns:

Items must be in original packaging when possible.

Items must not show signs of misuse or intentional damage.

Return shipping cost may apply depending on the situation.

Products returned without approval will not qualify for a refund.

We do not accept returns or refunds for:

Used products with no defect

Clearance or sale items

Personalized or custom orders

Items with missing parts due to customer handling

Once your return is received and inspected, approved refunds will be processed within 7–14 business days.

To request a refund or report an issue, contact us:

📧 Email: (contact@hh1.shop)
🏢 Company: Vtial, LLC